Return Policy

Federal law prohibits the return of used human hair products.  All sales are final on human hair products. Exchanges will be accepted only on items that were shipped incorrectly.  As a health precaution, these items must be in its absolute original state .We will not accept merchandise that has been altered in any fashion. All original tags, bags, netting, etc. must be in re-sellable condition.  For incorrect items, an email request must be made within 7 business days of receipt of order for an RA number for the authorized return of merchandise.

Customers that have orders that are refused or undeliverable will not receive a return of shipping costs. The customer must pay for re-shipping costs or merchandise will be refunded minus the cost of shipping.

 If customer returns product that does not meet the criteria of the guidelines set forth in this policy, merchandise will be returned to the customer at his own expense. Merchandise will be held for 7 business days pending customer’s payment of shipping charges upon which time it will be discarded without credit issued. Credit cannot be issued on product that cannot be restocked.

Backorder Policy 

We try very hard to remain stocked on our most popular items, in the event that you place and order for merchandise that is not in-stock, or the stock has been depleted rest assured that your order will be shipped upon receipt from the warehouse. This also applies to overnight deliveries.

Shipping Policies

SHIPPING TIMES, TERMS and CONDITIONS
 

All Buyers - We normally process, pack, and prepare your shipment items within 48 hours of payment received. Once you have completed payment your item will be packed for transit normally within 48 working hours (Holidays, nights and weekends will be processed the following business day).

U.S. Buyers - Average shipping times for U.S. addresses range from 3-5 business days. Priority Mail shipments range from 2-3 business days. Times for guaranteed shipments are as noted.

Canada, U.K. and All International Buyers - Due to national and worldwide security procedures, the US Postal Service and other International mail services have given us extended delivery times for international mail.  Average shipping can take between 2-5 weeks depending on security and customs in both countries. Most shipments go very quickly while others are randomly selected for customs search. 

You may want to consider upgrading to Priority or Express international services to expedite your order. If you select standard shipping, please be patient to allow extra time for shipments to clear customs in both the US and your country. Some go very quickly while others get slowed by the security process and customs.

Canada, Spain and Italy: These countries can have VERY SLOW customs and we are aware of possible delays to these countries particularly. In keeping with the postal guidelines, please contact us if your package has not arrived after 5 weeks from the shipment date.

SHIPMENT TRACKING

You will receive an email with a confirmation number for tracking purposes.

SHIPPING DELAYS

We are not responsible for late shipments due to incorrect addresses, or delays caused by the shipping carrier.

MILITARY ADDRESSES

All Military addresses (APO, AFO, AA, AE and AP) can only be shipped USPS priority mail, with certified signature confirmation. The USPS does not ship express to Military addresses.

SIGNATURE CONFIRMATION

all orders are shipped requiring order confirmation.

BILLING/SHIPPING ADDRESS

For the safety of the customer, the billing and shipping address must be the same unless legible copy of a government issued ID is emailed to support@luxuryhairplus.com or faxed to 212-362- 6842 after placing your order.

Damaged Goods Policy 

Cancellation Policy

Orders cannot be cancelled once it has been placed. If your shipment is returned you will be responsible for a 50% cancellation fee and balance will be refunded back to your card if merchandise is returned un-opened.

In the event that merchandise received damaged, you may refuse delivery or email us at support@luxuryhairplus.com for an RA number for an authorized return.